How do I know if I can trust my mechanic?

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There are some professions that have a reputation for taking advantage of their clients or customers. Typically, these tend to be professions where the general layman can’t accomplish the task or job himself. By this measure, auto mechanics would make the list of professionals who could take advantage of their customers’ lack of knowledge about their vehicles. At UpTown Auto, we operate by a list of guiding principals: The Auto Mechanic’s Code of Ethics. We take great pride in knowing that every customer is treated to a quality experience, each and every day.

Auto Mechanic’s Code of Ethics:

  • To perform high-quality repair service at a fair and just price.
  • To use only proven merchandise of high quality distributed by reputable firms.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice for fairly priced parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
  • To offer the customer a price estimate for work to be performed.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To maintain customer services records for one year or more.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To uphold the high standards of our profession